Setup Tips

1. If you are setting up a HomeKit device, please connect your smartphone or tablet to a 2.4 GHz Wi-Fi network and disable your VPN, if any. Ensure that your Wi-Fi is using WPA3/WPA2 since WPA3 only will lead to setup failure.

2. Make sure your smart device is covered by a strong Wi-Fi signal, which is not a hidden Wi-Fi network (SSID). A hidden Wi-Fi network (SSID) might not work when setting up.

3. Meross HomeKit smart devices support iOS 13/ iPadOS 13 or later. It is recommended that you upgrade your iOS or iPadOS to the latest version before pairing with the smart device. (iOS only. Android users need Android 6.0 or later)

4. Upgrade the Meross app to the latest version and ensure you have granted access permissions, such as location and local network, as requested by the Meross app.

5. Launch the Meross app and log in to your account, or if you are a new user, tap Sign Up to create a new account.

6. Relocation of the smart device does not require additional operations, provided that it remains on the same network with a strong Wi-Fi signal.

NOTE:
1. If this is not the first time you've added this smart device, you'll have to reset it before proceeding.

2. Disabling the location will lead to setup failure. Learn more here.

3. Denying the Meross app access to Precise Locations and Local Networks will lead to setup failure.

4. If you have multiple Wi-Fi networks in your house, we recommend you leave only one Wi-Fi network on when you set up HomeKit. iPhone may connect to one Wi-Fi network when initiating the HomeKit setup while ending up connecting to another Wi-Fi network. This will lead to HomeKit setup failure since HomeKit requires an iPhone to connect to the same Wi-Fi network throughout the process.

Frequently Encountered Failure Solutions

Issue 1——You're Not Connected to Meross Wi-Fi

Go to Settings on your phone and find the Meross app to grant Precise Location and Local Network permissions. Then, retry and the issue will be fixed.

Issue 2——Wrong Password

Log in to your home router and double-check the 2.4GHz Wi-Fi password (refer to instructions here). Ensure your phone does not input any unnecessary "blank spaces" when the Meross app asks for the Wi-Fi password.

Issue 3——Failed to Add Device

1. Temporarily disable the router's MAC address filtering, parental control, firewall, and reboot your router. After setting up the device successfully, find its MAC address in the device settings page and add it to the allowlist of your router.

2. Move your smart device close to your home router, factory reset it, and reconfigure it once again.

3. Reboot your phone or try another mobile phone.

4. Temporarily power off other Wi-Fi routers if you have more than one. Do not use any Wi-Fi extender during the setup process.

5. Ensure the Proxy ARP feature is not configured on your firewall.

6. If you are trying to add the device to your guest's Wi-Fi, make sure there are NO access control settings, such as only allowing surfing and emailing, etc.

7. Change and set a fixed 2.4GHz Wi-Fi channel (1, 6, 11 are recommended) for your router to avoid congestion (high interference/packet loss).

8. For Eero mesh Wi-Fi users, please upgrade its firmware to the latest version. Eero has released new firmware to fix its bugs. Switching off WPA3 and security functions will also help.

9. For HomeKit setup failures, please contact us and we will troubleshoot for you timely.

Issue 4——Link to Amazon Alexa

Meross devices need to be added to the Meross app first and then you can link your devices to Amazon Alexa. Please refer to instructions here.

Issue 5——Link to Google Assistant

Meross devices need to be added to the Meross app first and then you can link your devices to Google Assistant. Please refer to instructions here.