Upgrade firmware for your HomeKit devices! We have released new firmwares for HomeKit devices to drastically improve the connection stability. Please refer to www.meross.com/support/FAQ/447.html and upgrade your HomeKit devices.
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Create a Ticket - Warranty

Have an existing ticket? Click here to check your ticket status.

We recommend logging in for faster support. Once logged in, our team can assist you more efficiently.

1. Please read our warranty policy before you submit. Meross has no obligation to replace any products that are no longer covered under warranty.

2. You need to provide evidence of the device damage, such as pictures or videos.

3. You need to provide your order invoice and shipping information for verification and proceed with the replacement.

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Your order receipt:
We only accept Amazon, Meross shop, AliExpress receipt. For retailer's order, please contact the seller directly. (Max files size: 50MB)
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    The evidence of the damage:
    Supported formats: Images, videos, PDFs, and compressed files. Max: 3 files (50MB total).
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