Upgrade firmware for your HomeKit devices! We have released new firmwares for HomeKit devices to drastically improve the connection stability. Please refer to www.meross.com/support/FAQ/447.html and upgrade your HomeKit devices.
Global

Japan

Global

Türkiye

/
English

English

Why can't I pair the hub with the smart thermostat?

Please ensure that you have installed non-rechargeable 1.5V AA batteries in the smart thermostat and paired it as instructed in this video. If the problem persists, please use your smartphone's power adapter to power the smart hub and retry the setup.

Not helpful?
Click here to submit or search a support ticket.